This privacy policy applies to this website and to enquiries and bookings made with Seoul E&D Dental Clinic (서울이랑드치과의원), 2F, Hanaro Building, 693 Gosan-ro, Sanbon-dong, Gunpo-si, Gyeonggi-do. We process personal information in accordance with the Personal Information Protection Act of the Republic of Korea (PIPA) and related laws, including the Medical Service Act.
What information do we collect?
- Contact and booking details: name, phone number, preferred appointment time and the reason for your visit, when you contact us by phone, WhatsApp or this website.
- Patient registration details: information required to register you as a patient and to apply National Health Insurance, collected at the clinic.
- Health information: medical history, medications, examination findings, images and treatment records. This is sensitive information and is handled with particular care.
- Website data: basic technical information such as browser type, pages visited and cookies used for site function and visitor statistics.
Why do we use it?
- To respond to enquiries and manage appointments
- To provide safe, appropriate dental treatment and keep medical records as required by law
- To process insurance claims and payments
- To send appointment reminders or follow-up notices, where you have agreed
- To maintain and improve this website
We do not sell personal information and do not use health information for marketing.
How long do we keep it?
Medical records are retained for the periods required under the Medical Service Act and related regulations. Booking and enquiry information that is not part of a medical record is deleted once it is no longer needed, unless another law requires us to keep it.
Do we share information with anyone?
We share personal information only where required or permitted by law, for example with the National Health Insurance Service for insurance processing, or where you have given consent. Some tasks, such as booking systems, messaging platforms or IT support, may be handled by service providers acting on our behalf under appropriate safeguards. Third-party platforms such as WhatsApp and Naver have their own privacy policies.
How do we protect it?
We use administrative, technical and physical safeguards, including access controls on patient records, staff confidentiality obligations and secure storage of paper and electronic files.
What are your rights?
Under PIPA, you may request access to, correction of, deletion of or suspension of processing of your personal information, subject to legal record-keeping obligations. You may also withdraw consent you have given. To make a request, contact the clinic using the details on our contact page.
Cookies
This website may use cookies to remember preferences and measure visits. You can block or delete cookies in your browser settings; parts of the site may then work differently.
Contact and updates
For privacy questions, please call +82-10-3015-3473 or contact us through our contact page. We may update this policy when laws or our practices change; the current version will always be published on this page. See also our website terms of use.